This privacy policy explains how Cycle Care Hub handles personal data in connection with its bicycle repair workshop website and related service inquiries. It follows the data lifecycle from collection through use, disclosure, retention, and deletion.
Cycle Care Hub may process the name, email address, phone number if provided, inquiry message, and service preferences submitted through our website or booking channels. We may also process server request metadata and browser or device information needed for security, delivery, and basic site operation.
We receive data from contact forms, email, phone calls, workshop drop-ins, and other service interactions. Technical data is generated automatically when the website is accessed, including information needed to maintain the service and protect it from misuse.
We use essential cookies to support core website functions and privacy preference cookies to remember selected settings. We do not confirm the use of analytics or marketing cookies on the basis of the current site configuration.
The site uses cookies for essential operation and to remember privacy preferences. Where the browser allows it, users can block or delete cookies through device or browser settings, but some site functions may not work as intended if essential cookies are disabled.
We use personal data to respond to service inquiries, arrange bicycle intake, record inspection findings, prepare scope and quote discussions, coordinate repair work, provide service summaries, maintain website security, and support technical delivery of the site. We may also use data to manage communications about appointments and related workshop administration.
We may share limited data with service providers that support website delivery, communications, or related administrative functions. These recipients are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.
We may disclose personal data when necessary to comply with law, respond to lawful requests, protect our rights, investigate security issues, or support the operation of the website and workshop records. Any disclosure is limited to what is reasonably required for the relevant purpose.
Privacy rights lifecycle
Subject to legal limits, individuals may ask to access, correct, update, or delete personal data that we hold about them, and may object to or restrict certain processing where those options are available. We may need to verify identity before acting on a request and may retain information required for compliance or recordkeeping.
To make a privacy request, use one of the contact channels listed in this policy and describe the data or action you are asking about. We will review the request, confirm what information is needed to process it, and respond within a reasonable period consistent with applicable law and the complexity of the request.
We retain personal data for the period needed to respond to inquiries, manage workshop intake, complete service administration, maintain records, resolve disputes, and meet legal or accounting obligations. When data is no longer needed for those purposes, we delete it or anonymize it where appropriate.
When we make material changes, we will update the policy text on the website and may use reasonable service channels to draw attention to the revision. The updated version applies from the date it is posted unless a later effective date is stated.
Use the contact channel that best matches the nature of your request.
